My name is Shawn and I work at Northwestern Mutual’s headquarters in Milwaukee. I wanted to let you know that I saw your blog post.

I was very dismayed to see that a representative had violated our company’s social networking policy. I sincerely apologize for the inconvenience and the frustration that his actions caused. Please know that this is not how the company instructs its representatives to act.

Also, please know that I am taking immediate action. I am reaching out to the representative tonight to ensure that he fully understands, appreciates and follows our policy in the future.

Thanks for bringing the situation to my attention. I truly appreciate your openness. I am including my contact information below. If you have any questions about the company’s policies, or if you would like to discuss this situation further, please contact me at your convenience.

Sincerely,

-Shawn Rolland
Corporate Relations Specialist
Northwestern Mutual
shawnrolland@northwesternmutual.com
(414) 665-6198